---
title: "CIM Connect: Claves sobre el factor humano y la IA en la industria minera | BBA"
date: 2025-05-28T00:00:00-04:00
author: Juliette Cote
canonical_url: "https://www.bbaconsultants.com/es-cl/publications/cim-connect-mineria-factor-humano-ia-comunicacion"
section: Publications
---
Over the past decade, the mining industry has been undergoing a major transformation, driven by the energy transition, rapid technological advances, including artificial intelligence, and increasing ESG pressures. These challenges took centre stage at CIM CONNECT, held in Montréal a few weeks ago. This annual convention brings together professionals from across the mining sector. Susan Eick, Vice-President, Consulting at BBA, and Melissa Jarry, Department Manager, Mining and Geology at BBA, attended the event.

 

1. While these developments help the industry respond more ethically to the growing demand for critical minerals, they also raise an important question about the central role people play in this transformation.
    
    **”The mining industry is becoming increasingly aware of how essential it is to engage the people who are driving it forward,”** explains Susan Eick. **“Without clear communication, proper training and structured change management, innovations may not reach their full potential.“**
    
    ### For mining companies that want to better support their employees as the industry evolves, here are some key takeaways from the CIM CONNECT convention that focus on change management and the essential role people play.
    
    
    - **A culture of psychological safety is a powerful lever.**  
        When employees feel safe to express themselves fully and trust they’ll be listened to, their engagement rises and safety incidents decline. Leaders need to model this behaviour and set an example to make it credible and lasting.
    - **Innovation is about more than new solutions.**  
        It’s just as much about supporting teams through profound changes to their habits and work methods. The challenge often isn’t the innovation itself, but how it’s introduced and supported.
    - **Frontline leaders are often overlooked, yet they play a critical role in driving change.**  
        Equipping them with the right tools and involving them early helps build a strong workplace culture. Time invested in training early on leads to long-term gains.
    - **AI must be seen as decision-making intelligence and not simply artificial.**  
        It doesn't replace human judgement; it supports it. It’s important to help teams use AI as a concrete decision-making tool, aligned with their operational reality.
    - **Communication must be clear, practical and audience-specific.**
    
    **”It's not just about informing; it's about explaining, providing context, offering the right tools for proper understanding and tailoring our message to each audience,”** adds Melissa Jarry. **“Then we need to make sure the message has been received, understood correctly and integrated properly into the team’s daily work.”**
    
      
    The future of mining depends on its ability to put people at the heart of its transformation. It's up to us to listen better, train more effectively, provide support and give people the tools they need to act and evolve.
2. 
 
This content is for general information purposes only. All rights reserved ©BBA

 

    1. ![MM Melissa Jarry 4446](https://www.assets.bbaconsultants.com/bba-production-assets/production/images/avatars/_size_avatar/203170/MM_Melissa-Jarry_4446.webp)   
    
     Mélissa Jarry, Ing.
    
    Directora del departamento de minería y geología
    
         Leer bio   [  ](http://linkedin.com/in/melissa-jarry-26b4924a)  **Combinando estrategia e ingeniería minera, Mélissa Jarry cuenta con más de 15 años de experiencia** liderando proyectos complejos, desde los estudios preliminares hasta estudios de factibilidad, con rigor y visión.
    
    **Áreas de especialización y certificaciones**
    
    
    - Diseño y optimización de minas a cielo abierto
    - Estimación de costo de capital y costos operativos
    - Selección de equipos mineros y gestión de proyectos
    - Miembro de la *Ordre des ingénieurs du Québec (OIQ)*
    
    **Principales logros:** Participación en proyectos estratégicos de desarrollo y explotación de minas, integrando la planificación técnica, la optimización de infraestructuras y la coordinación multidisciplinaria en toda América y África.
    
    **Enfoque y valor añadido:** Mélissa transforma análisis complejos en soluciones concretas, garantizando proyectos de alta confiabilidad y conformes a a la normativa, orientados hacia un desempeño sostenible.
2. ![Pr employee women susan eick retouch web SQ LR BBA](https://www.assets.bbaconsultants.com/bba-production-assets/production/images/avatars/_size_avatar/205536/Pr-employee-women-susan-eick-retouch-web-SQ-LR-BBA.webp)   
    
     Susan Eick
    
    Vicepresidenta de Consultoría
    
         Leer bio   [  ](https://www.linkedin.com/in/susaneick1/)  **Susan es una ejecutiva sénior con más de 35 años de experiencia en estrategia comercial y marketing.** Ayuda a los líderes a alinear equipos, crear una cultura resiliente y mejorar el desempeño en entornos industriales complejos.​​
    
    **Áreas de especialización:**
    
    
    - Estrategia comercial y alineación
    - ​Liderazgo ejecutivo y cohesión de equipos
    - ​Cultura y comportamientos organizacionales
    - Gestión y adopción del cambio​​
    
    **Principales logros:** Como CEO de Refinery Leadership Partners, hoy parte de BBA, Susan construyó una práctica de asesoría reconocida y acompañó a equipos ejecutivos en la implementación de estrategias y procesos de transformación en entornos complejos y de alta presión.
    
    ​​**Enfoque y valor añadido:** Susan comprende la realidad de las operaciones: plazos ajustados, decisiones difíciles y la necesidad de un desempeño seguro y confiable. Ayuda a los líderes a superar la complejidad, alinear a sus equipos e integrar los comportamientos que impulsan resultados duraderos.​
 
 

       

  

  

 

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  Over the past decade, the mining industry has been undergoing a major transformation, driven by the energy transition, rapid technological advances, including artificial intelligence, and increasing ESG pressures. These challenges took centre stage at CIM CONNECT, held in Montréal a few weeks ago. This annual convention brings together professionals from across the mining sector. Susan Eick, Vice-President, Consulting at BBA, and Melissa Jarry, Department Manager, Mining and Geology at BBA, attended the event.

 

1. While these developments help the industry respond more ethically to the growing demand for critical minerals, they also raise an important question about the central role people play in this transformation.
    
    **”The mining industry is becoming increasingly aware of how essential it is to engage the people who are driving it forward,”** explains Susan Eick. **“Without clear communication, proper training and structured change management, innovations may not reach their full potential.“**
    
    ### For mining companies that want to better support their employees as the industry evolves, here are some key takeaways from the CIM CONNECT convention that focus on change management and the essential role people play.
    
    
    - **A culture of psychological safety is a powerful lever.**  
        When employees feel safe to express themselves fully and trust they’ll be listened to, their engagement rises and safety incidents decline. Leaders need to model this behaviour and set an example to make it credible and lasting.
    - **Innovation is about more than new solutions.**  
        It’s just as much about supporting teams through profound changes to their habits and work methods. The challenge often isn’t the innovation itself, but how it’s introduced and supported.
    - **Frontline leaders are often overlooked, yet they play a critical role in driving change.**  
        Equipping them with the right tools and involving them early helps build a strong workplace culture. Time invested in training early on leads to long-term gains.
    - **AI must be seen as decision-making intelligence and not simply artificial.**  
        It doesn't replace human judgement; it supports it. It’s important to help teams use AI as a concrete decision-making tool, aligned with their operational reality.
    - **Communication must be clear, practical and audience-specific.**
    
    **”It's not just about informing; it's about explaining, providing context, offering the right tools for proper understanding and tailoring our message to each audience,”** adds Melissa Jarry. **“Then we need to make sure the message has been received, understood correctly and integrated properly into the team’s daily work.”**
    
      
    The future of mining depends on its ability to put people at the heart of its transformation. It's up to us to listen better, train more effectively, provide support and give people the tools they need to act and evolve.
2. 
 
This content is for general information purposes only. All rights reserved ©BBA