--- title: "Business Operations Strategy & Enablement | BBA" date: 2026-02-18T12:57:00-05:00 author: Evelyne Godfrin canonical_url: "https://www.bbaconsultants.com/en-ca/services/advisory-consulting/business-operations-strategy-and-enablement-bose" section: Services --- 1. Your operational reality - ![Icon LCC teams clarity aqua background web SQ HR BBA SA](https://www.assets.bbaconsultants.com/bba-production-assets/production/images/_1000x1000_fit_center-center_100_none_ffffff/211494/icon_LCC-teams-clarity-aqua-background_web_SQ_HR_BBA.webp) ### Putting structures and capabilities in place to support delivery When operational strategy, systems, and teams are not defined early, projects struggle to sustain performance as they move into execution. - ![Icon LCC reinforcement aqua background web SQ HR BBA SA](https://www.assets.bbaconsultants.com/bba-production-assets/production/images/_1000x1000_fit_center-center_100_none_ffffff/211497/icon_LCC-reinforcement-aqua-background_web_SQ_HR_BBA.webp) ### Dealing with competing performance priorities Productivity, safety, cost, sustainability, and workforce demands can pull in different directions, forcing teams to make trade-offs that can undermine overall performance. - ![Icon LCC leaders support navy background web SQ HR BBA SA](https://www.assets.bbaconsultants.com/bba-production-assets/production/images/_1000x1000_fit_center-center_100_none_ffffff/211499/icon_LCC-leaders-support-navy-background_web_SQ_HR_BBA.webp) ### Ensuring operational continuity across phases and sites Transitions between phases and locations often disrupt workflows, suppliers, and decision-making, increasing delivery risk. 2. BBA's approach ## We help you bridge the gap between project vision and operational execution Our mission is to ensure every operational strategy and decision is backed by a plan that can be executed — efficiently, sustainably, and at scale. 3. - ## What sets BBA’s BOSE Advisory Services approach apart? We combine deep industry and operational experience with strategic advisory to design operating models that work in real conditions, not just in project plans. **What we do:** - Pair strategic advisors with subject matter experts to connect business goals with operational reality. - Work within your existing operating environment to design solutions that are practical and adoptable. - Stay engaged across project phases to ensure operating models and business case assumptions hold up as complexity increases. This hands-on, experience-led approach is what turns strategy into sustained performance. - ## How does BBA help organizations deliver complex projects? We support organizations in building business operations strategies for multidisciplinary, multi-site, and multi-phase projects where operational readiness and coordination are critical. **What we do:** - Design operating frameworks that support coordination across teams, sites, and phases. - Align project delivery with business operations to protect productivity, safety, and cost control. - Build governance, processes, and capabilities that enable consistent execution from commissioning to steady-state operations. The result is stronger delivery with fewer operational disruptions and more predictable outcomes. - ## How can organizations build operational readiness from the earliest project stages? By translating business objectives into clear operating requirements early, organizations can maintain control, consistency, and performance as projects scale across phases, sites, and teams. **What we do:** - Develop business operations roadmaps and operational philosophies to guide early design and sequencing decisions. - Conduct benchmark and readiness assessments to identify gaps before they affect delivery. - Build investment and business cases that reflect how operations will perform across phases and sites. This ensures operational readiness is built in early, not added once execution is already underway. - ## How can organizations move from project delivery to stable, sustainable operations? Sustained performance is achieved when strategic decisions are converted into clear plans, practical processes, and enabling systems that support an asset from commissioning through full production and beyond. **What we do:** - Define roles, processes, and systems needed to support operations across all stages of the asset lifecycle. - Define the conditions and enablers required for successful operational readiness and execution. - Design organizational, change, and digital requirements that enable adoption and long-term sustainability. This turns strategic intent into day-to-day operations that perform reliably over time. - ## What does it take to sustain and scale excellence across the enterprise? When consistent performance practices and supporting systems are put in place, it enables improvement to scale beyond individual teams and sites. **What we do:** - Design management operating systems and KPI frameworks to drive accountability and continuous improvement. - Design integrated operations models and support operations center design to improve coordination and decision-making. - Define continuous improvement strategies, architectures, and enabling digital tools to sustain performance gains. This enables operations to perform consistently, adapt quickly, and improve over time. 4. > The BOSE Advisory team at BBA helps clients design, structure and execute operations strategies — not just business strategies — ensuring that strategic decisions are grounded in operational reality: human, technical, environmental and financial. 5. ## Solutions we offer 6. Our team - ![Mm employee men nicolas szwedska retouch web SQ LR BBA 1](https://www.assets.bbaconsultants.com/bba-production-assets/production/images/avatars/_1080x1030_fit_center-center_100_none_ffffff/204405/mm_employee_men_nicolas-szwedska_retouch_web_SQ_LR_BBA-1.webp)### Nicolas Szwedska, P.Eng. Principal Engineer, Mining and Geology **As a mining engineering expert, Nicolas Szwedska brings over 15 years of expertise to designing and optimizing mines** that meet international standards by integrating geological modelling, technical governance and best operational practices. **Key expertise and certifications** - Public reports (NI 43-101, JORC, S-K 1300) and OIQ member - Mine planning and investment audits - Technical governance and multidisciplinary coordination - Application of advanced solutions for mine design and planning **Major achievements:** Designed and optimized open-pit mines and selected equipment for complex projects on four continents, covering commodities such as gold, copper and lithium. **Approach and added value:** Nicolas turns regulatory requirements into clear, strategic solutions that lower risks and boost overall project performance. - ![Caroline provost](https://www.assets.bbaconsultants.com/bba-production-assets/production/images/avatars/_1080x1030_fit_center-center_100_none_ffffff/208557/Caroline-provost.webp)### Caroline Provost P.Eng. Senior Advisor, Advisory Services With over 25 years of experience, Caroline Provost leads complex transformation initiatives in mining and industrial environments. She connects strategy and execution to improve operational performance and organizational alignment, combining technical expertise with strategic advisory capabilities. **Key expertise and certifications:** - Strategic advisory and organizational transformation - Integrated Operations (IO) and Integrated Remote Operations Centre (IROC) - Operating models, governance and decision-making frameworks - Transformation roadmaps and operational readiness - Professional Engineer (OIQ) **Major projects:** Transformation mandates in mining and industrial environments, including development of operating models, alignment of stakeholders, and structuring of large-scale initiatives to improve performance and execution. **Approach and added value:** Caroline applies a structured and pragmatic approach that aligns stakeholders, clarifies decision-making, and translates strategy into executable actions that improve performance and support informed decision-making. - ![Ec employee men mark yep retouch web SQ LR BBA](https://www.assets.bbaconsultants.com/bba-production-assets/production/images/avatars/_1080x1030_fit_center-center_100_none_ffffff/204268/ec_employee_men_mark-yep_retouch_web_SQ_LR_BBA.webp)### Mark Yep, P.Eng., MBA Strategic Advisory Leader – Digital Transformation, AI and Innovation **With over 20 years of experience, Mark Yep drives innovative and sustainable transformation across diverse industries,** leveraging digital consulting expertise and deep knowledge in digital, technology and data to enhance performance and resilience. **Key expertise and certifications** - Digital strategy and transformation - Innovation and artificial intelligence - Operating models and cybersecurity - Professional Engineer (P.Eng.), MBA in strategic management **Major achievements:** Led complex Canadian and international projects, helping organizations maximize value from digital, technology and data investments. Delivered results by shaping shared visions, designing actionable roadmaps, driving transformative change and achieving tangible business benefits. **Approach and added value:** Mark transforms digital challenges into strategic opportunities. His approach integrates people, process, technology, data, governance and user experience, driving growth, mitigating risks, fostering trust and enhancing sustainability. - ![Jay Cuylits](https://www.assets.bbaconsultants.com/bba-production-assets/production/images/avatars/_1080x1030_fit_center-center_100_none_ffffff/206708/Jay-Cuylits.webp)### Jay Cuylits Senior director, Corporate Development **With more than 20 years of experience,** Jay Cuylits leads financing and corporate development initiatives, with expertise in transactions, capital raising, and financial valuation across mining, renewable energy, and utilities. **Key expertise and certifications** - Capital raising and financial structuring - Mergers and acquisitions - Financial valuation and strategic analysis - Mining, renewable energy, and utilities sectors - Strategic planning **Major achievements :** Jay has led renewable power acquisitions and divestments, financing initiatives (project finance, bridge loans, bonds), and contractual negotiations in power and utilities. He has also led metal and mining project development from concept to execution. **Approach and added value :** Jay applies rigorous, collaborative, and project‑grounded insight to support financial decisions, safeguard investment value, and advance energy‑transition initiatives. - ![Photo de profil de Julie Butcher](https://www.assets.bbaconsultants.com/bba-production-assets/production/images/avatars/_648x618_fit_center-center_100_none_ffffff/202970/photo-de-profil-de-Julie-Butcher.webp)### Julie Butcher, MASCL Director, Strategic Advisory Leadership, Culture and Change **Julie brings over 30 years of combined experience in organizational consulting, human systems, executive coaching, and leadership development.** She works closely with boards, executives, and senior leadership teams, with a strong focus on culture, organizational performance, and leadership behaviours. **Key expertise and certifications** - Executive coaching for executives, and Senior Leaders - Facilitation for Boards, C-Suite Team Alignment and Leadership Development at all levels - Organizational health, culture, and leadership development consulting - Communication, influence, and emotional intelligence **Major achievements :** Julie has supported executive leaders, teams and boards through complex change, alignment, and leadership impact. **Approach and added value :** She applies a human-centred, systems thinking approach to strengthen decision-making, collective effectiveness, and sustainable cultural change. - ![Ec employee women susan campbell retouch web SQ LR BBA](https://www.assets.bbaconsultants.com/bba-production-assets/production/images/avatars/_1080x1030_fit_center-center_100_none_ffffff/204307/ec_employee_women-_susan-campbell_retouch_web_SQ_LR_BBA.webp)### Susan Campbell, P.Eng., PMP Director, Decarbonization **Susan Campbell brings over 25 years of experience leading strategic technology projects and carbon initiatives,** combining technical rigour with leadership to secure investments and optimize performance. **Key expertise and certifications** - Advanced carbon reduction technologies - Optimization of the energy value chain - Process engineering and complex facility design - Professional Engineer (P.Eng.), PMP **Major achievements:** Managed complex projects in renewable co-processing and carbon strategies, delivering innovative solutions for major players in the energy sector. **Approach and added value:** Susan combines in-depth technical expertise and strategic leadership to deliver reliable results, anticipate technical and regulatory challenges and accelerate the energy transition. - ![Pr employee women susan eick retouch web SQ LR BBA](https://www.assets.bbaconsultants.com/bba-production-assets/production/images/avatars/_648x618_fit_center-center_100_none_ffffff/205536/Pr-employee-women-susan-eick-retouch-web-SQ-LR-BBA.webp)### Susan Eick Vice-President, Advisory **Susan is a senior business strategy and marketing executive with over 35 years of experience.** She helps leaders align teams, build resilient culture and improve performance in complex industrial settings.​ **Key expertise**​ - Business strategy and alignment​ - Executive leadership and team cohesion​ - Culture and organizational behaviors​ - Change management and adoption​ **Key achievements**: As CEO of **Refinery Leadership Partners — now a BBA member** — Susan built a recognized advisory practice and guided executive teams through strategy execution and transformation in multi-layered, high-pressure environments.​ **Approach and value added:** Susan understands the realities of operations: tight timelines, difficult decisions, and the need for safe, reliable performance. She helps leaders cut through complexity, align their teams, and embed the behaviors that drive lasting results.​ 7. - [](https://www.bbaconsultants.com/en-ca/contact) ![Icon PSN visibility navy background web SQ HR BBA sa](https://www.assets.bbaconsultants.com/bba-production-assets/production/images/_1000x1000_fit_center-center_100_none_ffffff/211500/icon_PSN-visibility-navy-background_web_SQ_HR_BBA.webp) ### Ready to align your strategy with your operational reality? We can help you translate strategic intent into operational excellence and long-term value. [ Let's talk ](https://www.bbaconsultants.com/en-ca/contact) - [](https://www.bbaconsultants.com/en-ca/contact) ![Icon PCA plan to deliver navy background web SQ HR BBA sa](https://www.assets.bbaconsultants.com/bba-production-assets/production/images/_1000x1000_fit_center-center_100_none_ffffff/211502/icon_PCA-plan-to-deliver-navy-background_web_SQ_HR_BBA.webp) ### Need help maintaining continuity as projects scale and evolve? We’ll work with you to keep teams, processes, and supply chains aligned as complexity grows. [ Contact our team ](https://www.bbaconsultants.com/en-ca/contact)